SHIPPING
All artworks are produced to order. Please allow approximately 5–7 working days for production. Complimentary UK delivery is included. Prints are carefully packaged to protect them in transit. Every artwork is supplied with both Don Carter and Hahnemühle Certificates of Authenticity.
For one off Original pieces please allow approximately four weeks for framing prior to dispatch.
UK DELIVERY
We offer free shipping to mainland UK and Northern Ireland.
Orders are shipped with couriers on a non guaranteed next day service from the point of finished production, however some remote areas of the UK and Northern Ireland can take between two and five days delivery.
POSTAGE TRACKING
Royal Mail 48 hour service is fully tracked, tracking will be sent to you directly from Royal Mail via email, you can also choose for the parcel to be left in a safe place or delivered to your nearest Post Office for you to collect.
Courier service offers a fast next day delivery (not guaranteed) tracking will be sent to you directly via email or text from the couriers and where available a time slot maybe provided. Upon delivery if there is no answer the couriers will try to deliver to a neighbour or safe place.
ADDITIONAL INFORMATION
Please note we cannot be held responsible for clients not being in when deliveries are attempted and then missed.
If delivery attempts are missed and contact with Royal Mail or the couriers is not made, your parcel may be held at a depot or sorting office for collection. After seven days the parcel will be returned to us as undelivered / not collected. A re-delivery charge will apply to dispatch items again, this fee is £8.50.
Phew! we hope that all made sense…if you still have any questions or queries, we of course will be happy to help. Take a look at our Collector Information page
and if that doesn’t cover it, just fire us a message via our contact us page.